1. Redfaire (‘Redfaire’) Ltd. takes the privacy of its Website users very seriously. Below we set out our Privacy Policy, which governs the way in which we process any personal information that you provide to us. If we decide to change our Privacy Policy for the website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
2. Redfaire collect the e-mail addresses of those who communicate with us via e-mail, post and telephone. Your personal information (which includes your name, address and any other details you provide to us now or during our relationship with you, which identifies you as an individual) may be processed and stored in a database, even after termination of the relationship, by Redfaire. You can ask us at any time for details of the information we hold about you.
3. We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services, you are required to register, and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.
4. Redfaire aggregate information on the pages consumers access or visit, for the purposes of improving the content of our website. This is not disclosed or shared with other organisations for commercial purposes. This information will only be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorised use of our website.
5. As a data subject you have a number of rights under GDPR (EU Regulation 2016/679 – the General Data Protection Regulation) including:
a) The right to be informed about our collection and use of personal data.
b) The right of access to the personal data we hold about you.
c) The right to rectification if any personal data we hold about you is inaccurate or incomplete.
d) The right to be forgotten.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to restrict the use of your data for particular purposes.
f) Rights with respect to automated decision-making and profiling.
6. We may share your data with other companies in our group for the purposes of support and marketing. This includes our holding company and its subsidiaries.
7. Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein.)
8. Redfaire and its affiliates will use your information for the purposes of administering our relationship with you, such as: processing your requests, providing you with information about our services and for auditing usage of the site. If you wish us to cease processing the information we have about you, or have any concerns, please send an appropriate request by e-mail to our Data Protection officer dpo@redfaire.com.
9. Our website uses cookies in one area. We use them to store information entered into the email/contact form, so information does not need to be re-entered on subsequent visits. Save for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us. You can set your computer browser to reject cookies, but this may preclude your use of certain parts of our website. If you use our helpdesk services we will collect browser type, settings, your operating system, last web page you visited and your IP address which may include location information for the purposes of support. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, we try to maintain the accuracy of your personal data.
10. We have implemented reasonable security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. We cannot guarantee that these will be effective, but Redfaire will comply with all security measures legally set forth.
11. Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself if you so wish. You have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.
12. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.
Our Contact Information (Data Controller)
Adam Fronteras
Data Protection Officer
Email dpo@redfaire.com
Redfaire Limited
400 Thames Valley Park, Reading RG6 1PT
Telephone +44 118 9653 903
Our Supervisory Authority
You have the right to lodge a complaint with any Supervisory Authority. See our Supervisory Authority contact details below:
United Kingdom
Information Commissioner's Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
international.team@ico.org.uk
+44 1625 545 745
www.ico.org.uk
© Redfaire 2011-2018